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FAQ Overview
eMail Management
FAQs on billing and paying
FAQs on deleted domain names
FAQs on name servers and name server tests
FAQs on the administration of domain names
FAQs on the registration of domain names
General Settings
Handle Management
Internationalized Domain Names (IDN)
Password Check
Personal Settings
Presettings for domain registration
Questions about the Domain Management
Questions about WebHosting
Status & Accounting
User-Account
Glossary
eMail Management
How can I
check
my
POP3 account
?
How can I set up the
autoresponder
?
How do I have to configurate a POP3 account in my eMail client?
Is it possible, to
forward eMails to several destinations
?
What is the
difference
between
POP3
and
forwarding
?
What means
catchrest
and how to set up?
Where can I
modify
my
POP3 password
?
Which data are uses used as a basis for the
traffic measurement
?
Why do I need my
domain key
each time in order to modify a setting?
FAQs on billing and paying
How can I check my
account balance
?
How do I see that one of my domain names has
unpaid bills
?
How long is the
period
of a domain name registration?
Is there a
period of notice
?
Is there a maximum limit to the number of domain names I am permitted to register? Are there any discounts available?
What does a
domain name cost
?
What happens if I
fail to pay
?
What means of
payment
are available to me?
FAQs on deleted domain names
I found a
domain name
, which was
indicated as free
in the responsible whois-server and ordered this over your side without whois-query. Am I guaranteed getting this domain name?
What are
deleted domains
?
Where do you get the
information about deleted domain names
?
Why are
some domains
first
indicated as deleted
in the list, however then as registered with the whois-check?
FAQs on name servers and name server tests
A domain name has name servers entered for it. Why it is still
not possible
to
find the website
?
How can I check the
configuration of the name servers
for a particular domain name?
How long does it take for
name server updates
to take effect in the internet?
Is it mandatory that the
name servers
required to host my
.us
domain name be located in the
United States
?
Is it possible to register a
domain name without name servers
?
What are
name servers
?
What is a
primary
and
secondary
name server?
What is the difference between
delegation
and
redelegation
?
What will be checked with the
name server test
?
Where
do I get my name server
?
Where can I get
name servers for my domain name
?
With the purchase of a domain to all appearances I have the possibility to
select between several name servers
offered by you. This confuses me. According to which criteria should I make this selection?
FAQs on the administration of domain names
Administering
my domain names
Renewing/extending
the registration (renewing the subscription)
Transferring domain names
to other holders
Can I
delete an account
?
How do I
administer domain names
and contact data? How do I request updates and deletions?
How do I
delete
a
domain name
?
How do I
modify/update
addresses or other contact data? (such as if I am moving house, find a mistake or want a changed technical address)
How do I check/update my
contact data
?
I
cannot log-in
. How can I order my password?
Is it possible to
modify a domain name
?
It is possible to change the
user ID
and/or the
password
?
Where can I see
what domain names
I have?
FAQs on the registration of domain names
How long
does it take until a
domain name
I have applied for is actually
registered
? How will I find out whether the registration was successful or not?
What domain names exist
? What is the meaning of the endings .de, .com, .eu, etc.?
A
domain name
is shown as
registered
, but there doesn't seem to be a website to go with it. Why not?
Are there any
limitations
on the
choice of names
?
Can I
change my domain name
? I've registered the wrong domain name. What can I do about it?
How can I check if a
domain name is free
?
How can I find out who the current
holder of a domain
names is?
How do I get hold of my
domain name
?
How does a
new registration
work in practice?
Is there a
maximum
limit to the
number of domain names
I am permitted to register? Are there any discounts available?
What can I
use a domain name
for?
What data do I have to
enter for the name servers
?
What does a
domain name cost
?
What is a
domain name
?
What is a
good domain name
? Hints on choosing a name
What is needed for a
domain name to be used
?
What is the minimum
data required for registering
a domain name?
What's the point in having a
domain name of my own
?
Where can I get
IP addresses
from?
Why is it that the domain name often
only works with "www"
in front of it, although it sometimes works without it?
General Settings
How
safe
is
credit card
payment?
How
safe
is the
direct debit
method?
How much are the
costs
incurred because
charge back
of a debit note or credit card?
I am from outside the EU. Have I to pay VAT?
I receive an
error message with registering the VAT-ID number
. What do I have to do?
My
last name has been changed
, but I cannot edit them?
What happens, if I
quit
the
direct debiting method
/credit card payment?
What is a
VAT-ID
number and where can I get one?
What is the
correct format
for the input of
telephone/fax numbers
?
What means
c/o
before the company name?
What means
IBAN
and
SWIFT (BIC)
Codes?
Where do you check the
validity of a VAT-ID
?
Why I
cannot enter a VAT-ID
?
Why need the
participation of the debit direct
and/or credit card payment/bank transfer to be requested and enabled by the support first?
Handle Management
Can I
create handles
for
other persons
?
Can I
delete
an existing
handle
?
Can I
take over existing handles
from another provider?
How can I
check
my
handle
data?
How can I
modify a handle
?
How do I
create a new handle
?
How much
different handles
can I create?
I have
created a handle
or modified a handle. When will the changes take effect?
I have
made a mistake
by creating a new handle. What to do?
My
handle status
begins with an "
E
". I cannot order domains. What do I have to do?
What do the
status message
mean?
What is a
handle key
?
What means "
Handle Logging
"?
What means "
Handle
"?
What means
Handle "Protection"
?
Where do I find the
handle key
?
Which
effect
on my domains has a
change of my handle data
?
Why sometimes a
handle update is not successful
?
Internationalized Domain Names (IDN)
Terminology
for Internationalized Domain Names
How are the
international characters
handled?
How does IDN domains
affect
you?
What
applications
have support for IDN domains?
What is an
Internationalized Domain Name
?
Which
special characters
are possible and how can I register a IDN domain?
Password Check
How are password
crack programs
working?
How do
unauthorized ones
get a password?
What is the
password check
?
What makes the
password check
, what does it not make?
Personal Settings
How does the
password reminder
works?
How does the password
security check
works?
How often should I
change my password
?
How should I choose the
password question/answer
?
I received an eMail, that my account has been blocked because of
repeated misentry of the password
. What does that mean?
What is a
master key
?
What means
preferred language
at Personal settings / Defaults?
Which effects does have the
modifying of the password
in the personal settings?
Why do I have to enter the master key phrase first to
modify the master key
settings, while my password phrase is shown openly?
Presettings for domain registration
What does the
pre-settings
for the domain registration cause?
Questions about the Domain Management
Can I download
other log files
than them of last month for 4reg-only domains?
Can the domain key be modified?
For what all the
security measures
?
How can I start a
domain transfer to 4reg.net
?
How to change the level?
I
lost my domain key
. How can I work on the the domain now?
I ordered a
premium domain
name and would like to accept the 4reg.net offer. What do I have to do?
I want to
quit a domain name
or start a domain transfer to another provider. What do I have to do?
I want to start a
domain transfer
for a
.DE domain
, but I don't have an authcode. What do I have to do?
Where do I find a
list
of my
registered domains
?
Wherefore are the
domain keys
?
Wherefore do I need the
master key
?
Which
PDF files
are shown in the domain management?
Which
security level
should I choose?
Why does the
price indicated in the CSV file
does not correspond to the price I payed with domain registration?
Questions about WebHosting
How many WebHosting plans
can I order with my User-ID?
How long does it take to
set-up a WebHosting plan
?
How my WebHosting plan will be
charged
?
I got an email that my
plan was set-up
. How can I transmit my data now?
I need
auxiliary options
for my
web space
. Is that possible?
When is the
payment maturity
for a WebHosting plan?
Status & Accounting
How long does it take until
Paypal confirms my payment
?
How long does it take until my
transfer is credited
?
I would like to
request direct debit
, credit card payment or payment by bank transfer. What do I have to do?
My purchase value amounts only to 10.00 euros.
Why do I have to deposit a higher amount
, in order to complete the order?
Why I
cannot post my
shopping cart
purchase
?
User-Account
How do I
open
an
user account
?
What does 4reg.net need my
address and other contact data
for?
What is a
User ID
?
What is an
user account
?
What is the purpose of the
user ID
and
password
?
Which items of my
contact data
are made
public
?
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